Before ordering make sure to READ THIS for faster transactions. 

How to PRE ORDER:

1. Our PRE-ORDER section offers a wide selection of toys and figures. Carefully review the details, such as the price, deadline date for pre-orders, and ETA (estimated time of arrival). 
2. Choose between the Down Payment or Full Payment option.
3. Add to Cart
4. If you are all set with your orders, click "Check out"
5. Select a delivery method.
• Please take note that this is not FREE SHIPPING.
• Shipping fees will be sent to you upon the arrival of items and can be paid on our available payment methods.
6. Kindly send your PAYMENT RECEIPTS HERE >> https://forms.gle/bet2ZWYQuuuxaaxB9
7. Make sure that your order is confirmed/checked out via the website before sending payments.
8. After pressing 'Complete order' you will be receiving an email of your order.
9. For VIP Customers: Orders are already confirmed after checkout! Payments of pre order will be paid upon arrival of items. ^.^

What are the perks of being an VIP Customer?

1. NO DOWNPAYMENT on our Pre-order Items
2. Big discounts on our In-Stock items 
3. Free box protectors on all NEW BOXES (13.5cm × 17.5cm × 9cm) Nendoroids

How to Become an VIP Customer?

1. Send your application here to check if your eligible to became VIP: https://forms.gle/EB1DmP7b1u9osnEBA
2. Criteria for VIP Customers:
   • Must have at least 3 successful shipments (Pre-orders only) OR;
   • Pre ordered 8 items before our website is published (Valid until September 12, 2024)
   • Zero cancel rate
   • No history of being a JOY MINER/BUYER
   • On time payment (within deadline)
   • Have been ordering from our shop 3 months from the current date
3. If you fail to meet the criteria, we have the right to remove you as one of our VIP without further notice.

When should I settle my pre-order balances?

1. Before the pre-order deadline. 
2. No payment before pre order deadline will automatically forfeit your order.
3. Downpayment is deducted to compute balances. (From PO price if paid/ordered during PO period, SRP if paid/ordered after PO deadline)

Can i settle my pre orders/on hand items on installments?

1. Of course! You can pay the minimum amount of downpayment then you can pay anytime you like until your order has arrived [within 3 months for on hand items]
2. Always send your series of payments here on our Payment Form: https://forms.gle/uH7nSR29wU1S4aE46

What if i want my REMAINING BALANCE FOR PRE ORDER be paid via COD?

1. If you want your item on COD after paying your DP, please choose the "Downpayment for PRE ORDERS" & "COD PAYMENT the remaining balance" inside the PAYMENT FORM (1st section ; Number 6) 
2. Additional Fees for Shopee/Lazada c/o: +10% total balance
3. Downpayment is deducted to compute balances. (From PO price if paid/ordered during PO period, SRP if paid/ordered after PO deadline)

What are your Mode of Payment & Mode of Shipment?

1. We only have BDO, GCASH, SB and UB (If GCASH is full pay via bank transfer)
• BDO SAVINGS: Judy Ann Uy / 0055-5001-9613
• GCASH: J. Uy - 0977-832-3437 // N. Dela Cruz - 0927-037-0293
• Security Bank: Nodu Toys Store / 00000-6318-3582
• UnionBank: Joainna Uy / 1094-2772-6784
  
  
2. Mode of shipment: Shopee/Lazada c/o, Same day delivery, LBC COD/COP.
• Shopee/Lazada c/o: 50 pesos on the listing (FULLY PAID ITEMS)
• For the Same-Day Delivery, BUYERS should book for themselves. Wait for our confirmation before booking. 

When can you ship out the items after arrival?

1. We ship out IMMEDIATELY for SAME-DAY DELIVERY only (FULLY PAID FIGURES)
2. Shopee/Lazada check out: 1-2 days for individual listings; 1-day ship out
3. LBC COD/COP: We ship every WEDNESDAY and SATURDAY only.

Do you sell authentic figures or bootlegs?

1. All of our products are from a local distributor here in the Philippines. All are authentic.
2. NO BOOTLEG WILL BE POSTED OR OFFERED HERE ON OUR SHOP.

Can I cancel my orders?

1. STRICTLY NO CANCELLATIONS ALLOWED after the pre-order deadline.
2. Down payments are NON-REFUNDABLE even within pre order deadline cancellation.

How can I know if my figures have already arrived?

1. We will send arrival notices via email or Facebook message. (For FB Message, please message us on our page if you want to receive your order via FB)
2. After receiving the arrival notice, you ONLY have 7 DAYS to claim your order, or we will automatically forfeit your order/s. (For extension of claiming you can message us on our FB Page)

What happens if I receive DENT FIGURES?

1. Photos of figures (each corner) will be sent before shipment. Due to the negligence of other couriers, we are not liable for any issues with the figure's box after shipment. 
2. Replacement of figure should be made BEFORE SHIPMENT.
   

How can I transfer my order to another buyer?

1. You can transfer it privately or on your own, but we will only continue to communicate with the original customer who filed an order via his/her email address or Facebook messenger.   

Nodu Toy Store has the right to update/modify details in this FAQ without prior notice.