Frequently Asked Questions (FAQs)
Before ordering make sure to READ THIS for faster transaction.
How to PRE ORDER:
- Wide selection of toys and figures available in our PRE ORDER section. Carefully review the details such as the price, deadline date for pre-orders and the ETA (estimated time of arrival).
- Choose between Down payment or Full Payment option.
- Add to cart
- If you are all set with your orders, click "Check out"
- Select a delivery method.
- Please take note that this is not FREE SHIPPING.
- Shipping fees will be sent to you upon arrival of items and can be paid on our available payment methods.
What are the perks of being an Exclusive Customer?
- NO DOWNPAYMENT on our Pre order Items
- Big discounts on our In Stock items
- Free box protectors on all NEW BOXES Nendoroids
- Free shipping (T&C applies)
How to become an Exclusive Customer?
- Must have at least 3 successful shipment (Pre orders only)
- Zero cancel rate
- No history of being a JOY MINER/BUYER
When should i settle my pre order balances?
- Before pre order deadline.
- No payment before pre order deadline will automatically forfeit your order.
What are your Mode of Payment & Mode of Shipment?
- We only have BDO, GCASH, and UB (If GCASH is full pay via bank transfer)
- BDO SAVINGS: Judy Ann Uy / 0055-5001-9613
- GCASH: J. Uy - 0977-832-3437 // N. Dela Cruz - 0927-037-0293
- UnionBank: Joainna Uy / 1094-2772-6784
- Additional Fees for Shopee/Lazada c/o: +7.5% total balance
- For Same day delivery, BUYERS should book for themselves. Wait for our confirmation before booking.
When can you ship out the items after arrival?
- We ship out IMMEDIATLEY for SAME DAY DELIVERY only (FULLY PAID FIGURES)
- Shopee/Lazada check out: 1-2 days for individual listings ; 1 day shipout
- LBC COD/COP: We ship every WEDNESDAY and FRIDAY only.
Do you sell authentic figures or bootlegs?
- All of our products are from a local distributor here in the Philippines. All are authentic.
- NO BOOTLEG WILL BE POSTED OR OFFERED HERE ON OUR SHOP.
Can i cancel my orders?
- STRICTLY NO CANCELLATIONS ALLOWED after pre order deadline
- Down payments are NON REFUNDABLE.
How can I now if my figures have already arrived?
- We will send arrival notices via email or facebook message. (For FB Message, please message us on our page if you want to receive your order via FB)
- After receiving arrival notice, you ONLY have 7 DAYS to claim your order or we will automatically forfeit your order/s. (For extension of claiming you can message us on our FB Page)
What happens if i received DENT FIGURES?
- Photos of figures (each corner) will be sent before shipment. Due to the negligence of other couriers, we are not liable to any issues of the figure's box after shipment.
- Replacement of figure should be made BEFORE SHIPMENT.
How can i transfer my order to another buyer?
- You can transfer it privately/on your own, but we will only continue to communicate with the original customer who filed an order via his/her email address or fb messenger.
Nodu Toy Store has the right to update/modify details in this FAQ without prior notice.